Delivering robust results
-
Revenue
- 29900( Amount in QR millions) -
EBITDA & EBITDA margin
- 13050( Amount in QR millions) -
Free Cash Flow
- 8205( Amount in QR millions) -
Dividend per share
- 0.3( Amount in QR) -
Net debt* & Net debt EBITDA
- 22771( Amount in QR) -
Total Customers
- 121( Amount in millions)
Revenue
( Amount in QR millions)
-
2021
- 29900 -
2020
- 28867 -
2019
- 29916 -
2018
- 29927 -
2017
- 32646
EBITDA & EBITDA margin
( Amount in QR millions)
-
2021
- 13050 -
2020
- 12088 -
2019
- 12847 -
2018
- 12202 -
2017
- 13640
Free Cash Flow
( Amount in QR millions)
-
2021
- 8205 -
2020
- 6298 -
2019
- 6978 -
2018
- 7330 -
2017
- 9099
Dividend per share
( Amount in QR)
-
2021
- 0.3 -
2020
- 0.25 -
2019
- 0.25 -
2018
- 0.25 -
2017
- 0.35
Net debt* & Net debt EBITDA
( Amount in QR)
-
2021
- 22771 -
2020
- 24177 -
2019
- 24975 -
2018
- 22260 -
2017
- 25138
Total Customers
( Amount in millions)
-
2021
- 121 -
2020
- 120 -
2019
- 117 -
2018
- 115 -
2017
- 164
Faster, more agile, more inspiring
Ooredoo’s competitive strategy, strong leadership and continued investment in broadband networks, as well as disciplined execution management, drove positive momentum in our competitive position in 2021. We drew key lessons from 2020 to support the evolution of our strategy, prioritising customer experience and the extraction of optimum value from our assets for our shareholders.
Our key strategic pillars
-
Value-Creating Portfolio
Value crystallisation of hidden portfolio assets, as well as strengthening existing assets to drive higher capital returns for Ooredoo.
-
Excellence in Customer Experience
Driving significant improvements of customer experience through simplification across touchpoints, journeys, products & processes.
-
Strengthen the Core
Group-wide transformation programme focused on “performance enhancement”, and strengthened focus on operating efficiencies and CapEX management.
-
Evolve the Core
Group-wide projects initiative focused on evolving operations with new capabilities, to evolve business models towards more agility and digital capabilities.
-
People
New ways of working, coaching and mentoring, and developing personal ownership to advance, grow and contribute to Ooredoo.
Our global customer base exceeded 121 million in 2021
Ooredoo is a global telecommunications company headquartered in Qatar and with a global consolidated customer base of more than 121 million. Its operating network extends across 10 markets, with operations in Qatar, Indonesia, Kuwait, Oman, Iraq, Algeria, Tunisia, Myanmar, Palestine and Maldives.
-
Middle East
- 25.7 m customers -
North Africa
- 19.7 m customers -
Southeast Asia
- 75.6 m customers
Qatar
Following the challenges of 2020, Ooredoo Qatar ended 2021 in a solid, stable position, reflecting the hard work and dedication of our employees, the strength of our corporate strategy and the effectiveness of our operations. 2021 was a year in which Ooredoo Qatar was in the spotlight; major sponsorships, significant partnerships, and groundbreaking innovations.
Total customers
-
2021
- 3199 -
2020
- 3048 -
2019
- 3271 -
2018
- 3281 -
2017
- 3436
* Blended ARPU is for the three months ending 31 December.
Indonesia
Indosat Ooredoo delivered solid results in a market that has displayed great resilience and continued opportunities as total revenue rose by 14% year-on-year to QAR 8 billion and EBITDA grew by 22% to reach QAR 3.9 billion. We also announced the formation of our new entity, Indosat Ooredoo Hutchison, after receiving all required regulatory and shareholder approvals. We are now a stronger, world-class digital telecoms and internet company and are well-positioned to lead the digital transformation journey in Indonesia.
Total customers
-
2021
- 63786 -
2020
- 60274 -
2019
- 59294 -
2018
- 58074 -
2017
- 110200
* Blended ARPU is for the three months ending 31 December.
Kuwait
2021 was a challenging year; but we strongly believe that where there are challenges, there are opportunities. Our success during 2021 reflects our efficient management style and our ability to transform and to listen to our employees, customers, managers and partners. This was made possible by Ooredoo Kuwait’s devoted team. Their talents and actions helped us achieve excellence every day.
Total customers
-
2021
- 2518 -
2020
- 2531 -
2019
- 2588 -
2018
- 2311 -
2017
- 2216
* Blended ARPU is for the three months ending 31 December.
Oman
In 2021, Oman’s market started showing signs of recovery. Backed by a strong network as well as competitive products and services, we continued to strengthen our position as Oman’s forward-thinking telecoms company. We will continue to innovate when it comes to our services, and support the country’s economic growth, especially as a new era of competition dawns. Above all, we will remain committed to our customers, offering them a seamless digital experience and offering our resources whenever we can.
Total customers
-
2021
- 2863 -
2020
- 2795 -
2019
- 2864 -
2018
- 3014 -
2017
- 3072
* Blended ARPU is for the three months ending 31 December.
Iraq
2021 was a year of ambition and achievement. 4G services were rolled out from ideation to execution and, in record time, Asiacell became an award-winning provider and the first Iraqi telco to pioneer this service in the country, outperforming its main competitor in the market. At Asiacell, we continue to work towards a future where digitalisation will revolutionise the lives of our customers.
Total customers
-
2021
- 15985 -
2020
- 14719 -
2019
- 14162 -
2018
- 14232 -
2017
- 12925
* Blended ARPU is for the three months ending 31 December.
Algeria
2021 was a very positive year for Ooredoo Algeria. Revenues and EBITDA increased quarter-on-quarter as we expanded our 4G footprint across the country and enhanced our offering to provide the best data packages, network speed and reliable connectivity to our customers in the market. None of this would have been possible without the dedication shown by the entire Ooredoo Algeria team. We look forward to taking the company to new heights in 2022.
Total customers
-
2021
- 12834 -
2020
- 12523 -
2019
- 12615 -
2018
- 13887 -
2017
- 14294
* Blended ARPU is for the three months ending 31 December.
Tunisia
2021 was a successful year. Our core focus remained on enriching the local community through increased digitalisation while maintaining business growth. We continued our clear leadership in the technical, commercial and marketing fields and most importantly, we retained customer confidence in our business and products, which led to a successful year financially as we reported an increase in revenue of 7% to QAR 1.6 billion, compared to QAR 1.5 billion the previous year.
Total customers
-
2021
- 6914 -
2020
- 8078 -
2019
- 9163 -
2018
- 9052 -
2017
- 8352
* Blended ARPU is for the three months ending 31 December.
Myanmar
2021 was a year of recovery and continued resilience for Myanmar. Despite the political challenges and the new variants of the Covid-19 virus, our high-speed connectivity and innovative technologies allowed our business to position itself at the forefront of the competition. By capitalising on the shift in consumer behaviour, we were able to explore new opportunities which will enable us to enhance the digital lives of our customers.
Total customers
-
2021
- 11491 -
2020
- 14716 -
2019
- 11527 -
2018
- 9605 -
2017
- 7915
* Blended ARPU is for the three months ending 31 December.
Palestine
Despite the ongoing political instability in Palestine and the impact of Covid-19 on the telecommunications industry, Ooredoo Palestine continued to operate efficiently and maintained its position in the market by delivering continued financial and commercial growth.
Through strategic planning and staying committed to the company’s vision and ambitions, we were able to deliver significant progress, and continued to deliver value to all our stakeholders.
Total customers
-
2021
- 1382 -
2020
- 1312 -
2019
- 1323 -
2018
- 1286 -
2017
- 1016
* Blended ARPU is for the three months ending 31 December.
Maldives
During 2021, our vision of a digital Maldives was more pronounced than ever as we remained committed to strengthening the nation’s digital network and supporting the growth of the economy. We delivered a stellar net profit of QAR 110 million, a growth of 14% and 4% growth in revenues. We look forward to more exciting and innovative projects to take Digital Maldives to the next level in 2022.
Total customers
-
2021
- 368 -
2020
- 349 -
2019
- 405 -
2018
- 440 -
2017
- 440
* Blended ARPU is for the three months ending 31 December.
Our Sustainability Framework and Key Topics
Ooredoo is committed to the highest standards of environmental protection, social impact and good governance, looking to build a sustainable legacy for all.
-
Protecting our Environment
Conserving resources
-
Digital Opportunities and Community Care
Digital opportunities
Community care and procurement
Safeguarding human rights
-
Creating Ethical Economic Opportunity
Corporate governance
Prevention of anti-competitive practices
Prevention of corruption and bribery
-
Safeguarding our Customers
Customer security and privacy
Responsible relationships with customers
-
Developing our People
Ensuring equality and opportunity
Training and professional development
Health and safety