FAQ | Ooredoo corporate


About Ooredoo

  • Q. What does Ooredoo do?

    Ooredoo delivers mobile, fixed, broadband internet and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and South-East Asia.  As a community-focused company, Ooredoo is guided by its vision of enriching people’s lives and its belief that it can stimulate human growth by leveraging communications to help people achieve their full potential.  


  • Q. In which markets does Ooredoo operate?

    Ooredoo has operations in Qatar, Kuwait, Oman, Algeria, Tunisia, Iraq, Palestine, the Maldives, Indonesia and Mynamar.


  • Q. How long has the company existed?

    The company was first established as Qtel in 1987 and rebranded to Ooredoo in 2013.


  • Q. How can I find more details about Ooredoo and its operating companies?

    You can check our annual report here.

  • Q. How many customers does Ooredoo have globally?

    117 million customers (as of end of 2019). You can check the company’s factsheet here.


  • Q. Which accounting principles does the Ooredoo Group use?

    Ooredoo Group reports in accordance with the International Financial Reporting Standards (IFRS) as issued by the International Accounting Standards Board (IASB). 

  • Q. What are the Group’s key performance figures?

    The Group’s key figures are the following, which are highlighted in its quarterly Earnings release:

    • Revenue
    • Data revenue
    • EBITDA
    • EBITDA margin
    • Net profit to Ooredoo shareholders
    • Capex
    • Customers
  • Q. What is Ooredoo’s fiscal year?

    Ooredoo’s fiscal year ends with the calendar year, December 31. Our quarters end on March 31, June 30, September 30 and December 31.

    Please check our IR calendar by following this link.  Quarterly results are typically reported within 60 days of a quarter end.


  • Q. Who are Ooredoo’s independent auditors?


Services functions related to the Investor Relations website

  • Q. How can I get the latest news from Ooredoo?

    You can receive regular news and updates from Ooredoo by subscribing here“here”.


  • Q. Where do you publish the reporting dates?

    Please check our IR calendar.

  • Q. Where can I get information on analysts’ views on Ooredoo?

    Please see the following link.

  • Q. How can we keep in contact with the IR team?

    The Ooredoo IR team is contactable by email ([email protected])


  • Q. Are private investors able to invest in Ooredoo bonds?

    Qatar-based investors can check with QNB or other local bankers.

    Investors based outside of Qatar should speak with their brokers or financial advisers.

  • Q. What is Ooredoo's rating and rating target?

    Ooredoo’s current long term rating by Fitch is A- ; by Moody’s is A2; and by S & P is A-. Check rating section here.

  • Q. Can bonds be directly purchased from Ooredoo?

    No, bonds cannot be purchased directly from Ooredoo. Ooredoo bonds can be bought or sold through a bank or financial broker authorised to deal and advise in fixed income investments.

  • Q. What is the minimum amount needed to buy Ooredoo bonds?

    The minimum amount needed is USD 200,000 and thereafter in multiples of USD 1,000.

Key Topics Investors & Analysts

  • Q. What is the outlook for the company?

    Ooredoo provides an annual guidance in terms of revenue, EBITDA and Capex as part of the FY result presentation that you can check here

Annual General Meeting and Dividends

  • Q. When is the date of the AGM?

    Our AGM is usually held at the end of the first quarter of the year.

  • Q. In what language is the AGM?

    The AGM is in Arabic, with instant translation to English available via headsets.

  • Q. How and where can we receive dividend payments?

    Private investors will receive dividend payments on the next day after the AGM, via account transfer. Therefore, all Shareholders need to make sure that they registered their correct Bank account information with Qatar Central Securities Depository and QNB.

    International Investors can fill the QNB e-dividend form and receive their dividends automatically after each AGM after approval of dividends percentage by the Board.

  • Q. What is Ooredoo’s dividend policy?

    The board approved a sustainable and progressive dividend policy for the company in the second half of 2019, aiming for a dividend payout in the range of 40% to 60% of normalised earnings.

  • Q. How and where can we register to attend the AGM?

    Registration takes place an hour before the start of the AGM, at the venue. Shareholders need to present their ID and invitation. Representatives may attend with a proxy form and their ID.



  • Q. Who can attend the Meeting?

    Every shareholder or representative appointed by the shareholder to attend on their behalf can attend the Meeting.

  • Q. How can I share my voting rights without attending the AGM?

    Through a proxy form or a letter authorising proxy representation, stating the details and ID copy of the appointed.

  • Q. Where does the AGM take place?

    There is not a fixed venue. It is usually announced a month ahead.


  • Q. To whom can I address questions regarding the proxies and dividends?

    For dividend payments dated from 2011 onwards you should contact QNB Hassan Abdulla Ashkanani <[email protected]>

     You can contact the IR team directly through email  [email protected]


  • Q. How can I get a copy of the Annual Report? And where can I find historical Ooredoo Financial information?

    You can view and download the latest Annual Report and Ooredoo financial reporting from the Investor Relations section of the Ooredoo website.

  • Q. What is Ooredoo’s ticker symbol and which exchange does it trade on?

    Ooredoo’s ticker symbol is “ORDS” and its shares are listed on the Qatar Exchange and the Abu Dhabi Securities Market.

  • Q. How many shares does Ooredoo have listed?


  • Q. What is the record date for receiving dividend?

    Dividends are paid in line with Article 63 of the articles of association.

    “Dividends shall be paid to the Shareholders in the place and on the dates determined by the Board of Directors. The right to receive the dividends approved by the General Assembly either in cash or free shares shall be to the Shareholders registered in the Register of Shareholders at the depository at the end of trading on the day the General Assembly convenes.”

    For the record date, please do see most recent press releases and filings with the Exchanges.

    Usually the dividend payments are based on the closing shareholder register at the end of trading on the day of the AGM. The actual payment takes place the after the AGM.

  • Q. Who should I contact if I do not receive my dividend payments?

    For dividend payments dated from 2011 onwards you should contact QNB. For any dividends paid before 2011, you should contact the Ooredoo IR team.

  • Q. What is the percentage given and its equivalent in QRs per share?

    Latest dividend is visible in the dividend section of the website. You can check it here.  

  • Q. Is it possible to set up automated payment of dividends to a nominated bank account following the AGM declaration of dividend?

    Private investors can fill out an automatic dividend payment form available from QNB to ensure dividends are automatically transferred after the AGM.

  • Q. What is the Registrar for a publicly held company?

    A Registrar for a publicly held company keeps track of shareholder records and information. When shares change hands the Registrar transfers the ownership of the share from the seller's name to the buyer's name. The Registrar reconciles all transfer records and makes sure that the number of shares debited is equal to the number of share credited. 



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