Our Response to COVID-19 | Ooredoo corporate

Our Response to COVID-19

More than ever, we are conscious of the fundamental role that telcos and technology play to keep people safe and businesses running. As a community-based company, supporting employees and customers sits at the core of our culture. This is a responsibility we're taking seriously as we all work through this uncertain time. In line with our vision of enhancing people’s digital lives and enabling customers to enjoy the benefits of the internet, our teams around the world are working together as one to enable the communities we serve by providing much-needed relief measures, innovative solutions and digital services. Our utmost priority at this time will continue to be focused on the health and safety of our employees, customers, partners and the communities we serve. We're doing everything we can to continue delivering the connectivity and support our customers need during this challenging time and making sure that everyone can stay connected through our advanced networks around the world”
Sheikh Saud Bin Nasser Al Thani, Group CEO.

As COVID-19 (coronavirus) continues to impact communities and businesses around the world, Ooredoo Group is supporting customers across its global footprint with both digital solutions and relief measures. Ooredoo teams are working together to share knowledge and experiences internationally to better serve and support customers.  

Our companies in the Middle East, North Africa and South East Asia are all responding to COVID-19 and here's how:
Protecting employees
Protecting employees Ensuring the safety of all Ooredoo employees in different parts of the world Find out more
Optimising Network Performance
Optimising Network Performance Significantly optimising network performance and enhancing Internet speed Find out more
Supporting customers & communities
Supporting customers & communities Providing digital services and promoting health and safety awarness Find out more
Helping businesses adapt to a challenging environment
Helping businesses Offering an enhanced suite of remote working and digital business offerings that can enable business continuity Find out more

Protecting Employees

We have taken actions to ensure the safety of our employees in different parts of the world, making our innovative digital solutions available to them, to keep our teams safe and productive whilst working remotely.

Optimising Network Performance

With online activity on the rise resulting in a steep surge in internet usage, we have significantly optimised network performance and enhanced internet speeds, enabling social distancing, seamless home schooling and access to home entertainment. Engineering teams are working around the clock to ensure our customers can continue to enjoy the internet despite significant pressure on the networks caused by the boom in social media usage and video consumption.

Supporting Customers and Communities – Enhancing Home Connectivity and Providing Relief Assistance

  • Facilitating online services

    • Many local companies are encouraging customers to make all transactions online or using the company's app. In some markets, we are offering free delivery for SIM cards purchased online.
  • Frontline workers and government support

    • We are showing our gratitude and support to frontline workers through substantial donations, mobile data offerings and minutes for local calls.
    • We are also using our big data analytics to provide insights on the situation.
  • Supporting E-learning

    • To help parents and students with home schooling during this confinement period, our operating companies have upgraded the internet subscription of educational institutions as well as offered customers free educational content through local TV channels,
  • Encouraging Social Distancing

    • To further encourage people to stay at home, a number of our companies have boosted their network performance to provide increased internet speeds to customers. We have also launched #StayHome campaigns with attractive data and voice packs in several markets, enabling everyone to stay connected.
  • Health and safety tips

    • Our companies around the world have launched a series of informative videos containing useful health and safety tips to raise awareness on how to stay safe with COVID-19. We are also collaborating with local health authorities to disseminate important COVID-19 information and keep our customers informed on the latest news.

Helping Businesses Adapt to a Challenging Environment

  • Offering world-class remote working capabilities

    • At Ooredoo, our digital business experts are supporting a wide range of organisations – from SOHOs and SMEs to large enterprises, across the public and private sectors – to develop efficient Work-From-Home solutions, and designing special mobile packages tailored for businesses’ needs.
  • Payment flexibility

    • Recognising the challenging times that businesses are facing, we have launched a relief initiative to help customers affected by COVID-19 in many countries. The initiative increases payment flexibility for business customers in these countries, enabling them to continue providing services and keeping their businesses running smoothly.
  • Service upgrades

    • A number of our companies have provided upgrades to its business customers' data services such as Supernet Business, enabling businesses to connect their employees via high-speed broadband to work from home. This is in addition to providing private connections so that teams can securely access their intranet applications and conferencing services.
  • E-shop for Business

    • We have successfully launched our first eShop for business customers and is ensuring home delivery for orders.