Indonesia

Indosat Ooredoo continued on its transformation journey, focusing on digitalisation and simplifying its consumer experience, which, despite the challenges brought on by the global pandemic, contributed to it becoming the fastest-growing company in the Indonesian telecoms sector in 2020. Throughout the crisis, Indosat Ooredoo maintained an unwavering focus on the health and wellbeing of its employees and customers, in addition to supporting the government with its initiatives to mitigate the pandemic’s health and economic impact on the country.

Kuwait

Building on the success of previous years, Ooredoo Kuwait continued its 5G commercial rollout in 2020, reaching nationwide coverage, in line with the company’s vision of empowering Kuwait’s society by driving digital transformation and enriching people’s digital lives.

Ooredoo Kuwait was quick to react to the needs of customers during the pandemic and ensured the provision of uninterrupted connectivity services. As data usage increased more than calls, the company optimised its network and converted 2G and 3G networks to 4G to give more capacity to users. In addition, Ooredoo was the first to provide customers with the highest 5G internet speeds in Kuwait and witnessed an increase in market share to 36%.

Oman

During 2020, Ooredoo Oman expanded its network, launched 5G services for consumers and businesses and provided 24/7 digital access and support for customers, enabling the country to remain connected during the pandemic and lockdown.

The pandemic accelerated Oman’s digital transformation agenda in 2020. Thanks to Ooredoo Oman’s resilience and adaptability, the company continued operations and provided customers with uninterrupted connectivity and service through the Contact Centre, eShop, eCare and other digital channels available 24/7. Interactions over digital channels doubled from Q1 2020 to Q3/Q4 2020.

Asiacell

Asiacell Iraq made great strides with its digital transformation strategy and continued to play a significant role in Iraq’s infrastructure development and modernisation. The company’s contribution to the digital ecosystem of country was made evident during the COVID-19 pandemic, as it played a vital role in keeping people connected whilst promoting social distancing. The key priorities of Asiacell Iraq were the health and safety of its people and supporting the nation through this challenging period.

Algeria

Ooredoo Algeria prioritised its digital action plan and focused on four specific elements. Firstly, the company launched targeted marketing campaigns to help customers find Ooredoo products and offers online and to facilitate a shopping experience from the safety of their homes. Secondly, the company focused on developing and driving digital sales. The third element was digital care, through the upgrade of all self-care and digital channels, with new features on the mobile app facilitating payments and new purchases. The fourth element was new business and partnerships, through which Ooredoo Algeria is well-positioned to capture top-line opportunities that are adjacent to the core telco proposition and add new revenue streams.

Tunisia

During 2020, Ooredoo Tunisia solidified its position as the number one telecommunications operator by market share, network speed and customer service, while demonstrating the critical role it plays in the nation’s digital infrastructure and social fabric. In the face of unprecedented health and economic conditions resulting from the COVID-19 pandemic, the company retained over 43% of the total Tunisian mobile market.

Myanmar

Throughout the year, Ooredoo Myanmar continued to invest in its market leading network, with LTE now covering over 93% of the population following the nationwide 4G LTE Turbo launch. Fiberisation expansion grew to 1,500 sites nationwide and modernisation of its enterprise data warehouse continued in line with plans for completion in 2021.

Ooredoo Myanmar also accelerated its digital transformation by rolling out a wide assortment of value-added products and lifestyle enabling services for consumers, while continuously enhancing the resilience of its channelsand overall customer experience.

Palestine

Ooredoo Palestine reported solid financial growth in 2020, advancing towards its strategic objectives. The company expanded and enhanced its network to provide 24/7 connectivity during the lockdown and thereafter, gained significant market share in the West Bank, and launched several initiatives and services to support its employees, customers and communities during the pandemic.

Maldives

Ooredoo Maldives invested in scaling up its digital infrastructure. The m-Faisaa mobile banking app was upgraded with further functionalities added, and the company launched the ‘Do it All from App’ digital campaign to drive awareness about its features. Additionally, Ooredoo Maldives launched eSIMs through its digital channels, providing a 100% digital contactless journey for customers and catering to a growing market segment, with 28% of eSIM-capable devices in Maldives now using eSIM.