Our Commitment:

At Ooredoo Group, we are committed to upholding the highest standards of integrity, accountability, and transparency across all our operations and subsidiaries. To support this commitment, we have established a Whistleblowing Platform dedicated to reporting serious concerns such as unethical behavior, legal or regulatory violations, fraud, or other forms of misconduct.

This channel is intended ONLY for situations where confidentiality is essential or where the individual wishes to remain anonymous.

Need Help With Customer Care?
For all standard customer service needs, including billing, technical support, product information, or general feedback, please use the official customer care channels provided by each Operating Company.

Check the Customer Care contact details in your region:

Ooredoo Qatar: customer.service@ooredoo.qa – Call Centre: 111
Starlink Qatar: customercare@starlink.qa – Call Centre: 44283888
Ooredoo Tunisia: contact@ooredoo.tn – Call Centre B2C: 1111 / Call Centre Business: 1144
Ooredoo Oman: customerservice@ooredoo.om – Call Centre: 1500 (+968 95011500)
Ooredoo Maldives (OMPL): care@ooredoo.mv – Call Centre: 929 / +9609613929
Ooredoo Palestine: info@ooredoo.ps – Call Centre: *123
Asiacell: customercare@asiacell.com – Call Centre: 111
Ooredoo Algeria: https://www.ooredoo.dz/fr/particuliers/ooredoo-vous-repond – Call Centre: 333 / 330 / 888
Ooredoo Kuwait: info@ooredoo.com.kw – Call Centre: 121
IOH (Indosat Ooredoo Hutchison): Contact center – IM3 Retail: 185 / IM3 Corporate: 0816700938 / HiFi: (021)30001515; 101 (from IM3 number) / 3ID: 132

Whistleblowing Contact Channels:

1. Ooredoo Website: ooredoo.qa/Whistleblowing
2. Ooredoo Group Website: ooredoo.com/en/ooredoo-whisleblowing
3. Email: Whistleblowing@Ooredoo.com
4. Post: Group Chief Audit Executive, Ooredoo Headquarters 1, 18^th Floor, P.O Box: 217 West Bay, Doha, Qatar, Phone No. 00974 44404774

All of the above are secured and protected channels accessible only by authorized personnel. Your report should contain as much specific information as possible about the suspected violation as you can provide. Where possible, please describe the nature of the suspected violation; the identities of persons involved in the suspected violation; a brief description of related documents about the suspected violation; and the dates and events that took place. Where you have not reported anonymously, you may be contacted for further information.

Confidentiality and Protection

Whistleblowing reports are kept confidential.  Ooredoo is committed to protecting individuals who report in good faith from retaliation.