The ERP & Enterprise Platforms Sr. Engineer is responsible for the administration, support, and continuous improvement of enterprise applications, with primary responsibility for Oracle E-Business Suite (ERP), including HRMS, Financials, and Supply Chain modules. The role also supports and manages other key enterprise platforms, including SharePoint, the Invoice Management System, and the Knowledge Management System. Key responsibilities include maintaining approved system configurations, troubleshooting functional and transactional issues, supporting period-end activities, and translating business requirements into functional specifications, well-tested solutions, and clear user documentation and guidance.
The role serves as a key link between business stakeholders and technical teams/vendors, ensuring that business needs are clearly defined and effectively addressed. This includes specifying requirements for user access, reports, and integrations, and validating that delivered solutions meet agreed business requirements.
Business-process support: Troubleshoot transaction and process issues such as invoice validation failures, accounting exceptions, purchasing approval issues and reconciliation discrepancies, and resolve them or route them to the right owner.
Period-end support: Help Finance and other business teams with close activities, investigate exceptions, and coordinate their resolution before the period is closed.
Requirements and enhancements: Translate business requirements into functional specifications, assess configuration changes, and coordinate custom development where required.
Testing: Prepare test scenarios, perform functional testing, and coordinate business UAT for patches, upgrades, integrations and enhancements.
Integration validation: Validate business mappings, transaction completeness and reconciliation results with the integration teams.
Access design: Define the business access required and identify potential segregation-of-duties conflicts with business owners and Security.
Reporting: Define report requirements and validate calculations and business results with report developer and owner.
Technical support: Investigate functional incidents and coordinate support cases with Oracle or the implementation partner.
Monitoring applications performance and ensuring that users are following proper system protocols by performing regular system audits.
Maintain approved application configurations, workflows, reference data, scheduled application jobs, and support procedures for assigned platforms. Coordinate onboarding, upgrades, lifecycle planning, and retirement with application owners.
Monitor application health, failed jobs, workflow queues, interface exceptions, and service alerts using available tools. Investigate availability or performance issues and escalate infrastructure, database, or product defects to the appropriate team.
Plan application changes, document impacts and rollback requirements, maintain release records, and coordinate deployment readiness and post-release validation. Follow approved production change procedures.
Provide functional impact assessments and validation for patching, upgrades, environment refreshes, and technical maintenance. Coordinate application-tier, database, operating system, and infrastructure activities with their designated owners.
Manage day-to-day technical and functional follow-up with business teams and support partners. Provide senior guidance to key users and support colleagues, and participate in agreed maintenance or on-call coverage.
Strong experience in problem troubleshooting. Investigate complex issues systematically, distinguish symptoms from root causes, and validate solutions using transaction evidence.
Strong familiarity with SQL, PLSQL and Oracle Development tools.
Good knowledge with ASP.NET, HTML, PHP, Java, Java script.
Good knowledge of Databases Management Systems.
Good knowledge in Unix/Linux platform.
Good understanding of Microsoft Windows operating systems and Active Directory.
Good verbal and written communication skills
Excellent customer focus
Ability to analyze and prioritize
Arabic and English (Oral & Written)
