Ooredoo has evolved its vision to “Enriching people’s digital lives,” to reflect its aspiration to continue to exceed the needs and expectations of consumer, business and governmental customers across its markets by delivering superior products, services, and customer experiences in the Digital Age. This new vision has been successfully implemented across all 10 operating companies and communicated to all employees. Our Group values – Caring, Connecting, Challenging, were also extended to all 10 operating companies, and communicated to all group employees.
Headquartered in Doha, Qatar, Ooredoo is a global telecommunications company with a consolidated global customer base of more than 117 million, as at 31 December 2019. Its operating network extends across 10 markets in the Middle East, North Africa and Southeast Asia.
Ooredoo Qatar continues to open new opportunities for customers, businesses and organisations across our progressive nation, by leveraging the strength of its network and the power of digitalisation. The company has led the way in 5G services and successfully delivered one of the most advanced ‘smart stadium’ solutions ever seen at the International World Athletics Championship in Doha. Combined with the launch of the world’s first virtual reality store, Ooredoo is supporting Qatar’s national transformation.
* Blended ARPU is for the three months ended 31 December.
2019 was a turnaround year for the Indonesian telecommunications industry, and Indosat Ooredoo successfully consolidated its customer base and delivered double-digit growth, improving its position as a leading mobile operator in the country. Our main focus for the year was on our customers, and we launched a number of new products, while also enhancing and digitising services through our innovative MyIM3 app and online SIM service and through strategic partnerships with Google, Facebook and Snapchat.
* Blended ARPU is for the three months ended 31 December.
Ooredoo Kuwait had a good year as it grew revenue market share in a challenging environment and was the first to launch commercial 5G in Kuwait. The company’s strategy to focus on defined customer segments of the market and to perfect its digital user experience has enabled it to grow in an already mature market.
* Blended ARPU is for the three months ended 31 December.
** Employees at FASTtelco is included from 2016
Ooredoo Oman is proud to have been the Sultanate’s data experience leader for yet another year, testament to its successes and contribution to digitally enabling the Omani market through continued network investment in highspeed digital infrastructure. The expansion of Oman’s best telecoms app and the introduction of the country’s all-digital pre- and post-paid mobile data plans brought flexibility, control, personalisation and an awesome, digital-first customer experience. In preparation for things to come, the company showcased its 5G experience zones in Muscat and Salalah.
* Commission on cards was netted against revenue from 2018.
** Blended ARPU is for the three months ended 31 December.
In 2019, Asiacell upgraded its entire network to support 3G whilst restoring service to liberated regions and expanding to the south of the country. Boasting the widest 3G coverage in the country, the company has maintained its leadership position in Iraq and remains committed to further optimising its network in line with its digital transformation strategy.
* Commission on cards was netted against revenue svg-fi-grom 2018.
** Blended ARPU is for the three months ended 31 December.
In 2019, Ooredoo Algeria developed a thriving ecosystem of digital services that gained immense popularity, especially among the youth in Algeria. The company continued to provide a unique customer experience that sets it apart in the Algerian market.
* Blended ARPU is for the three months ended 31 December.
2019 was a good year for Ooredoo Tunisia as the company maintained its leadership in the Tunisian telecommunications industry with more than 43% market share, and delivered good financial and operational results supported by growth across its mobile data, B2B and fixed line services.
* Blended ARPU is for the three months ended 31 December.
2019 was a landmark year for Ooredoo Myanmar as the company celebrated its fifth anniversary. Thanks to a combination of hi-speed connectivity, innovative technologies and a strong digital offering, Ooredoo Myanmar continues to be the leading digital enabler in the country. In 2019, the company reported solid growth in its customer base and digital revenues, despite a highly competitive market.
* Commission on cards was netted against revenue in 2018.
** Blended ARPU is for the three months ended 31 December.
During 2019, Ooredoo Palestine expanded and enhanced the Ooredoo network to reach remote areas of the country as it focused on enriching people’s digital lives. With this, the company has built a platform to enable further growth for Ooredoo Palestine.
* Blended ARPU is for the three months ended 31 December.
2019 was a great year for Ooredoo Maldives, increasing its net profit by 10%, as it maintained its focus on investing in infrastructure and first-of-its kind initiatives to fulfil its commitment towards a digital Maldives. The company introduced several firsts to the country, including our nationwide e-commerce marketplace, Moolee, an AI-powered digital care assistant - E’vee - and leading-edge technologies such as e-SIMs, LTE Voice and VoLTE.
* Blended ARPU is for the three months ended 31 December.